Terms & Conditions

• "Nexades" refers to the performance marketing agency operating under the brand name Nexades.
• "Client" refers to the individual or business entity that engages Nexades for services.
• "Services" refers to digital advertising services including Meta Ads management, campaign optimization, and related activities.
• "Platform" refers to this payment website at payment.nexades.agency.

Nexades provides performance marketing services, primarily focused on Meta Ads (Facebook and Instagram advertising) management for businesses in India and other markets. Our services include but are not limited to:

The exact scope of services for each client is agreed upon during onboarding. Services are rendered as agreed and described in the applicable service package.

All payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. By making a payment, you confirm that:

• You are authorized to use the payment method provided.
• The payment amount is accurate and agreed upon.
• All information provided is truthful and accurate.

Payments are due upfront before service delivery commences unless a separate written agreement specifies otherwise. All prices are in Indian Rupees (INR) and are exclusive of applicable taxes unless stated otherwise.

GST invoices are available upon request. Please contact us at contact@nexades.agency after your payment is confirmed.

Services commence within 2 business hours of confirmed payment. Upon payment confirmation, you will receive an onboarding communication from our team with the next steps. Delays in providing required access (e.g., Facebook Business Manager access) may delay the start of services.

To ensure a smooth collaboration, as a client, you agree to:

• Provide timely access to your Facebook Business Manager, ad account, and Meta Pixel as required.
• Provide accurate business information, products/services details, and any creative assets (images, videos) as requested.
• Maintain sufficient ad spend budget in your ad account.
• Respond to communications from our team within a reasonable timeframe (typically 24–48 hours).
• Ensure your business, products, and services comply with Meta's advertising policies.
• Not make unauthorized changes to live campaigns without prior discussion with our team.

Nexades does not control, hold, or manage your ad spend funds. You are responsible for maintaining sufficient balance in your Meta ad account to keep campaigns active.

Digital marketing performance depends on multiple factors including but not limited to: ad budget, market conditions, competition, product/service quality, landing page experience, and platform algorithm changes.

Nexades does not promise specific results, including but not limited to a specific number of inquiries, conversions, ROAS (Return on Ad Spend), or CPA (Cost Per Acquisition). Our team applies professional expertise and best practices to optimize performance, but results vary by business and market conditions.

Nexades is not responsible for:

• Ad account suspensions or restrictions imposed by Meta due to client-side policy violations.
• Performance fluctuations caused by algorithm changes by Meta or other ad platforms.
• External factors such as seasonality, market competition, or economic conditions.
• Losses arising from incorrect information provided by the client.
• Interruptions to services caused by the client failing to maintain ad spend budget or provide required access.

All strategies, campaign structures, audience research, and optimization work produced by Nexades remain the professional work product of Nexades. Clients retain ownership of their own ad accounts, creative assets, and any content they provide.

Nexades retains the right to reference campaign outcomes (in anonymized or general terms) as part of portfolio or case study materials, unless explicitly requested otherwise by the client in writing.

Both parties agree to maintain the confidentiality of sensitive business information shared during the engagement. Nexades will not disclose client business data, campaign performance details, or personal information to third parties without explicit consent, except as required by law.

Clients wishing to discontinue services must notify Nexades in writing (via email to contact@nexades.agency) with reasonable notice.

Due to the nature of digital marketing services — where onboarding, strategy work, and campaign setup begin immediately — fees paid are generally non-refundable once service delivery has commenced. Please refer to our Refund Policy for complete details.

To the maximum extent permitted by applicable law, Nexades' total liability to a client for any claim arising from our services shall not exceed the total amount paid by the client for the specific service period in question.

Nexades shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of business opportunity.

These Terms & Conditions are governed by the laws of India. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of courts in India. We encourage clients to first contact us directly to resolve any issues amicably.

Nexades reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our services after such changes constitutes acceptance of the revised terms.

For any questions regarding these Terms & Conditions, please contact us: