Privacy Policy

We may collect information that you voluntarily provide to us when you:

• Submit an enquiry
• Contact Nexades
• Request a consultation
• Discuss a potential project
• Begin working with Nexades
• Make or arrange a payment
• Communicate with us about an existing project

Depending on the interaction, this information may include:

• Full name
• Email address
• Phone number
• Company or business name
• Business information
• Project requirements
• Communication details
• Information required to process or verify payments

We do not intentionally collect unnecessary personal information.

Payments may be processed through third-party payment providers.

Nexades does not intentionally store complete payment card details such as full card numbers or security codes on its own systems.

Payment providers may collect and retain payment information according to their own privacy policies, security practices, legal requirements, and retention policies.

We may use collected information to:

• Respond to enquiries
• Communicate with prospective clients
• Understand project requirements
• Provide website development services
• Provide AI automation services
• Process and manage payments
• Manage client relationships
• Coordinate projects
• Provide technical support
• Maintain project records
• Improve website functionality
• Improve user experience
• Maintain website security
• Understand website usage where appropriate consent has been provided

We do not use client information to send marketing communications after a client relationship has ended.

When you contact Nexades or become a client, we may communicate with you by email, WhatsApp, phone, or other agreed communication channels for purposes directly related to your enquiry or project.

We do not send unrelated promotional emails after the working relationship has ended.

Relevant client and project information may be stored in our CRM system.

This information may be used for:

• Client management
• Project coordination
• Communication
• Support
• Record keeping
• Business administration

Our CRM provider may process information on our behalf and may have its own privacy and security policies.

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly.

We may also use non-essential technologies for analytics, advertising measurement, website improvement, or other purposes where the required consent has been obtained.

These technologies may include Meta Pixel and other third-party services.

Nexades may use Meta Pixel to understand website activity, measure advertising-related performance, and understand interactions with our website.

Where required, Meta Pixel will only be activated after the appropriate user consent has been obtained.

Meta may process information according to its own privacy policies and terms.

Nexades may use Telegram as a communication or operational tool.

Information shared through Telegram may be processed according to Telegram's own privacy practices and terms.

We do not claim responsibility for the independent processing or retention practices of third-party platforms.

Our website and services may interact with third-party providers, including:

• Payment providers
• CRM providers
• Meta
• Telegram
• Hosting providers
• Shopify
• AI providers
• API providers
• Other technology providers required to operate our website or services

Third-party providers may process information according to their own privacy policies and terms.

Nexades generally aims to delete or anonymize personal information under our control when it is no longer required for the purpose for which it was collected.

For relevant enquiry and payment-related information, our target retention period is approximately 5 months where there is no continuing business, legal, accounting, contractual, security, or dispute-related reason to retain it.

Certain information may need to be retained for longer where required for:

• Legal obligations
• Accounting requirements
• Tax requirements
• Contractual obligations
• Fraud prevention
• Dispute resolution
• Security
• Legitimate business purposes

Third-party providers may retain information according to their own policies and legal requirements.

We take reasonable measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system or method of transmission can be guaranteed to be completely secure.

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Exercise other rights provided by applicable privacy laws

To make a privacy-related request, contact: contact@nexades.agency

Our services are intended for businesses and business users.

We do not knowingly collect personal information from children for the purpose of providing our services.

We may update this Privacy Policy from time to time.

Any changes will be reflected on this page with an updated revision date.

If you have questions about this Privacy Policy or how Nexades handles information, contact:

contact@nexades.agency