Refund Policy

Our standard payment structure requires:

• 50% upfront
• 50% upon completion

The upfront payment is generally non-refundable once project work has commenced because development resources, time, planning, and technical work are allocated to the project.

If a client cancels a project after development, design implementation, automation configuration, research, integration, or other project work has started, the upfront payment is not refundable.

The remaining 50% of the agreed project price is due upon completion according to the agreed project scope.

AI automation projects are generally non-refundable once development, configuration, integration, implementation, or other project work has started.

Payments for additional revisions, maintenance, development, automation work, or other separately requested services are non-refundable once the relevant work has commenced or been delivered.

Payments made to third-party providers, including hosting providers, domain registrars, AI providers, APIs, software platforms, payment processors, or other external services, are subject to the relevant provider's own refund policies.

If Nexades is unable to complete an agreed project due to circumstances directly attributable to Nexades, we will review the situation and may provide an appropriate refund for the genuinely undelivered portion of the agreed work.

If a project is delayed because the client does not provide required information, content, access, approvals, feedback, or payments, the delay does not automatically create a right to a refund.

Changes to the original project scope may result in additional charges.

A request to change or expand the scope does not create a right to a refund for work already completed.

For questions regarding a payment or refund, contact:

contact@nexades.agency

Please include your name, project details, and reason for the request.

Each request will be reviewed according to the agreed project scope, payment terms, work completed, and circumstances of the request.