Refund Policy

Nexades offers digital marketing services, including Meta Ads management, performance marketing campaigns, campaign optimization, and performance reporting. These are professional services that require significant upfront time, expertise, and resources from our team.

Service delivery begins immediately after payment confirmation — typically within 2 business hours. This includes account access review, campaign audits, audience research, and initial strategy development.

Because our services are digital, professional, and immediately delivered upon payment confirmation, fees paid to Nexades are generally non-refundable once service delivery has commenced.

This applies to:

• Monthly or one-time service fees
• Onboarding and setup fees
• Campaign management retainers
• Any other service fee processed through our payment platform

Digital advertising performance is inherently variable and depends on many factors outside Nexades' control, including:

• Meta platform algorithm changes
• Market competition and seasonality
• Quality of the client's product, offer, or landing page
• Ad budget size and consistency
• Audience size and market saturation

Refunds will not be issued based on campaign performance outcomes, including but not limited to: unsatisfactory inquiry volume, higher-than-expected CPA, lower-than-expected ROAS, or insufficient conversions. We apply professional expertise and industry best practices, but cannot promise specific results.

A refund request may be considered only under the following circumstances:

• Duplicate Payment: If you were accidentally charged twice for the same service, we will process a full refund for the duplicate charge.
• Payment Error: If a payment was processed in an incorrect amount that differs from the agreed-upon price, we will correct the discrepancy.
• Service Not Delivered: If Nexades is unable to commence service delivery for reasons solely on our end (not due to client failure to provide access or necessary information), and no work has been done, a refund may be considered.

Refund eligibility will be assessed on a case-by-case basis at Nexades' sole discretion.

Refunds will not be issued for:

• Dissatisfaction with campaign performance or results
• Change of mind after payment has been processed
• Client failure to provide required access (Business Manager, ad account, etc.) causing delays
• Ad account suspensions due to violations of Meta's policies by the client or the client's business
• Decisions by the client to pause or stop advertising mid-cycle
• External platform changes (Meta algorithm updates, policy changes, etc.)
• Partial use of a service period

If you believe you are eligible for a refund based on the criteria in Section 4, please follow this process:

1. Email us at contact@nexades.agency with the subject line: "Refund Request — [Your Name]"
2. Include your full name, the email used during payment, the payment date, and the Razorpay payment/transaction ID.
3. Clearly describe the reason for your refund request with any supporting documentation.

We will acknowledge your request within 2 business days and provide a response within 7 business days of receiving all required information.

Approved refunds will be processed back to the original payment method used during the transaction. Razorpay-processed refunds may take 5–10 business days to reflect in your account, depending on your bank or card issuer.

Nexades is not responsible for delays in refund processing caused by banks or payment processors.

We encourage clients to contact us directly at contact@nexades.agency before initiating a chargeback or payment dispute with their bank or card provider.

Unauthorized chargebacks for services that were legitimately delivered may result in immediate termination of services and may be disputed by Nexades with appropriate documentation provided to Razorpay and the relevant financial institution.

For refund inquiries or any payment-related questions, please contact: